Refund policy

European Union 14 day cooling off period:You have the right to cancel your order within 14 days without giving a reason. To be eligible for a return, the item must be unused, unworn, with tags attached, in its original packaging, and with the hygiene seal intact. You will also need your receipt or proof of purchase.

To start a return, please contact us at post@freebymaria.com. Customers are responsible for return shipping costs unless the item is defective, damaged or incorrect.

Damages and issues: Please inspect your order when you receive it and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item, size or color. Please do not open or use an incorrect item. Contact us at post@freebymaria.com so we can evaluate the issue and make it right.

Exchanges If you would like a different size or color, please contact us at post@freebymaria.com before returning your item. For hygiene reasons, the hygiene seal must be intact and the item must be unused and unworn to be eligible for return.

Once your return has been accepted, you can place a new order for the item you would like instead.

To start a return: Please contact us at post@freebymaria.com before sending your item back. If your return is accepted, we will provide you with instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

Exceptions / non-returnable goods:  For hygiene reasons, underwear cannot be returned if the hygiene seal has been broken after delivery. If the hygiene seal is intact, the item must be unused, unworn, with tags attached and in its original packaging to be eligible for return.

Please contact us at post@freebymaria.com if you have any questions about your return.

Refunds: We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, the refund will be issued to your original payment method. Please remember that it may take some time for your bank or payment provider to process and post the refund.